Support Contacts

How to Reach Us

• Email: [email protected], the fastest way to reach the team;
• Phone: +61 2 5550 4812, Monday to Friday, 9:00 to 17:00 AEST, except national public holidays;
• Contact form: enter your name, email address, a subject and your message, and the team receives it straight away.

Response Times

• Email and contact form: within 1 business day, often sooner;
• Phone: answered live during business hours, with a callback on the next business day for messages left after hours;
• Complaints: receipt confirmed within 2 business days and a full answer within 10 business days;
• Fraud reports: reviewed within 2 business days.

Specialised Contacts

• Complaints about the Site: [email protected]
• Privacy and data requests: [email protected]
• Fraud, fake sites and phishing: [email protected]
• Partnerships and advertising: [email protected]

Questions About Your Royal Reels Account

Royal Reels Guide is an independent informational website and does not have access to casino accounts. For anything connected with your account, contact Royal Reels support directly:

• registration, login and password recovery;
• the free A$10 chip, the welcome bonus and wagering progress;
• deposits, withdrawals and KYC documents;
• time-outs, self-exclusion and account closure.

Royal Reels support is available through live chat 24/7 in English, plus tickets and email inside your player account. Royal Reels is operated by Digibrite SRL under a licence from the Curaçao Gaming Control Board.

If the Royal Reels site does not open, use the current link on our Site. Never share your password or card details with anyone who contacts you first, even if they use the Royal Reels name.

Complaints

To complain about our content, email [email protected] with the page address and a short description of the issue. If a figure on the Site is out of date, we correct it and let you know.

A complaint about a Royal Reels account, payment or bonus decision must go to Royal Reels support first. If it stays unresolved, the Royal Reels terms describe the next steps under its Curaçao licence. You can also ask us which information to prepare.

Responsible Gambling Support

If gambling no longer feels like entertainment, help is free and confidential. Call Gambling Help Online on 1800 858 858, available 24/7, or read our Responsible Gaming page for more support services and control tools. The Site and Royal Reels are for adults aged 18 and over only.